You can contact a support representative at any time.
In instances that you are unable to access content on our site, please contact our customer support team. To assist you with resolving this they will need to know: the device being used, title being accessed, and error being encountered.
Our content is compatible with all of the leading devices. Regardless of whether you are wanting to listen to music or audiobooks, or read books, you can enjoy our content with any Android device, iOS device, or computer.
If your book doesn't work we will need to speak to you directly. Please contact our customer support team at 1-877-759-9769 and have the following information ready: type of device, operating system, name of the title you had difficulties accessing.
Anytime, anywhere. Access on the go across multiple devices. All you need is the internet.
We add new content every 24 hours. Yep, every 24 hours. Meaning there's always new titles for you to get access to.
Different statuses of refund eligibility depending on your circumstances. If you experienced technical difficulties, have been the victim of fraudulent activity, or an accidental billing mistake has occured, you qualify for a refund. If you have not received the experience you expected from our website, you might be refund eligible.
For assistance or to request a refund, speak to a member of staff by calling toll-free 1-877-759-9769. For a more detailed description of our refund policy, please refer to our Terms of Service.
We make every effort to process refunds within 24 hours of receiving a request. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, cal us toll free at 1-877-759-9769.
If you have cancelled your account, and received a confirmation email but still been charged, please contact us immediately so that we can resolve this for you. After you have cancelled your account you will be able to access it for the remainder of the subscription period.